Şefs ("we", "us") respects your privacy. This policy explains how we collect, use, and protect your information when you use our platform.

1. Information we collect

We may collect:

• Account data: name, email, phone number, password (hashed), and profile details you provide.
• Order data: delivery address, pincode, order history, and payment method details (processed by our payment provider).
• Usage data: device type, IP address, and how you use our app or website.
• Communications: messages you send to Şefs or to our support team.

2. How we use your information

We use your information to:

• Provide, maintain, and improve our services (orders, delivery, accounts).
• Process payments and send order and delivery updates.
• Send marketing messages (e.g. offers, new Şefs) if you have agreed to receive them. You can opt out anytime.
• Respond to support requests and enforce our Terms and Community Guidelines.
• Comply with applicable law and protect our rights and safety.

3. Sharing your information

We may share your information with: (a) Şefs who need it to fulfil your order (e.g. delivery address, contact number); (b) payment and delivery partners; (c) service providers who assist our operations (under strict confidentiality); and (d) authorities when required by law.

4. Data retention and security

We retain your data for as long as your account is active or as needed for legal and operational purposes. We use industry-standard measures to protect your data; no system is completely secure, and you provide information at your own risk.

5. Your rights

Depending on your location, you may have the right to access, correct, or delete your personal data, or to object to or restrict certain processing. You can update your account in the app or contact us at the email below. You may also unsubscribe from marketing messages at any time.

6. Cookies and tracking

We use cookies and similar technologies to run our site, remember preferences, and analyse usage. You can manage cookie settings in your browser.

7. Changes to this policy

We may update this Privacy Policy. We will notify you of material changes by email or through the platform. Continued use after changes means you accept the updated policy.

8. Contact

For privacy-related questions or requests, contact us at privacy@sefs.co.in or via the Help Centre.